- no response to calls or messages even 2 days before the wedding
- they promised a team with 4 shadows for the bride and groom, nobody showed up for the entire wedding!
- we had given them the things required on the mandap in advance, but they misplaced these items before the ceremony started and we had to struggle to find where they had placed them as they weren't responding to our calls
- we had asked for a shower of petals during the varmala but that was never provided
- airport pick up and drop off plans were not prepared even until the day before the wedding
- flowers and bouquets for the bride and bridesmaids were not provided on the day of the wedding despite having requested it in advance
- we were promised welcome garlands for our guests at check in. These garlands arrived at 2.30pm when they were already aware that our guests were arriving at 12.30pm
- we printed and designed welcome notes and itineraries for all our guests (again a service that they were supposed to provide but since they did not answer our calls before the wedding we handled this on our own). These were meant to be distributed on day 1 but only after we followed up with them did they distribute it on day 2.
- any instructions given verbally or over WhatsApp were just not executed with the excuse that ‘it was not a part of the quote’
- we had asked for roses as boutonnières but were given spray painted baby’s breath wrapped in medical tape. We were then given a bill of 12,000/- for this.
- we had after parties scheduled till 4am on 2 nights. They booked the console and music system till 2 am for only one night.
- the after party set up for 1 night was charged as 20k but for the second night they were trying to charge us 35k for the exact same set up. We eventually found our own vendor and found out that the set up actually cost 15k.
Despite making all of these mistakes, on the day of our wedding, they insisted that we clear all their payments (including for services they have not provided) and refused to turn on the lights for our reception until the payment was cleared. Given the strict 10pm deadline on loud music in outdoor areas in Goa, we requested that we sit down with them after the event to discuss all these issues since they were charging us for services and materials they had not provided to us. In all of this chaos, our reception that was outdoors and meant to start at 6.30pm was delayed until 8.30pm.